Zapier Integration

Zapier is a no-code automation platform that connects thousands of apps through workflows called Zaps. Each Zap consists of a trigger — an event in one app — followed by one or more actions that run automatically in response. By adding a webhook action to any Zap, you can forward alert data from virtually any source directly into ITOC360, without writing a single line of code.

In ITOC360

Go to Sources, click Create Source, and select Zapier from the list. Once the source is created, copy the webhook URL and token from the source detail page — you will need these when configuring your Zap.

In Zapier

Step 1 — Create a new Zap

Click the + Create button in the top left corner and select Zaps from the dropdown.

Step 2 — Set up your trigger

Click the Trigger step and choose whatever app and event makes sense for your workflow — this could be a new alert in a monitoring tool, a failed deployment, a form submission, or anything else. For testing purposes, Schedule by Zapier with Every Hour works fine.

Step 3 — Add a Webhooks by Zapier action

Click the Action step, search for Webhooks by Zapier, and select POST as the event. In the Configure tab, fill in the following fields:

URL — paste your ITOC360 webhook URL with your source token appended:

https://<url>?token=<your-token>

Payload Type — select Json

Data — add the following key-value pairs, mapping values from your trigger step as needed:

Key	Value
title	The alert title (e.g. from your trigger)
status	trigger for new alerts, resolve for recoveries
message	A description of what happened
id	A unique identifier for deduplication
severity	critical, high, medium, or low

Make sure Wrap Request In Array is set to No.

Step 4 — Test and publish

Click Continue to run a test. If ITOC360 responds successfully, your Zap is ready. Click Publish to activate it.

Notes

• The id field is used by ITOC360 to match an alert with its resolution. Make sure the same id value is sent in both the trigger and resolve payloads — without it, ITOC360 falls back to using the title field for deduplication.

• To resolve an alert, create a separate Zap (or add a path) that sends the same payload with status set to resolve and the same id.

• The title and status fields are required. All other fields are optional but recommended for richer alert context.

• Webhooks by Zapier is available on paid Zapier plans.