Inbound Integrations
Inbound integrations let your on-call platform ingest alerts from monitoring, observability, logging, and cloud-native tools. These integrations—also known as alert sources—enable external systems to push events directly into your incident workflow.
When an alert arrives, the platform verifies the payload, eliminates duplicates, and automatically assigns the incident to the appropriate on-call team according to your escalation rules.
Integration Categories
👁️ Monitoring & Observability
Integrate with monitoring solutions to receive dependable notifications when critical metrics exceed defined thresholds or services experience disruptions.
Common Integrations:
Amazon CloudWatch — Monitoring and observability for AWS workloads
New Relic — Application and infrastructure performance monitoring
Grafana — Metrics dashboards and alerting
Prometheus — Open-source metrics collection and alerting
Datadog — Cloud-scale monitoring and analytics
🖥️ Network & Infrastructure Monitoring
Track the health of on-premise and hybrid environments, including servers, network devices, and security appliances.
Common Integrations:
ManageEngine OpManager — Enterprise network monitoring
PRTG Network Monitor — Bandwidth and network health monitoring
SolarWinds NPM — Network performance visibility
Nagios / Icinga — Open-source infrastructure monitoring
Zabbix — Scalable open-source monitoring platform
☁️ Cloud Platforms
Collect alerts directly from native monitoring services provided by major cloud vendors.
Common Integrations:
Amazon CloudWatch — AWS metrics and observability
Google Cloud Monitoring — GCP monitoring and alerting
Azure Monitor — Monitoring for Microsoft Azure
📊 APM & Observability Platforms
End-to-end observability tools that provide insights into application performance, traces, logs, and system behavior.
Common Integrations:
New Relic — Full-stack observability
Datadog — Unified monitoring and analytics
Dynatrace — AI-driven observability
Splunk — Log analysis and monitoring
Elastic / Kibana — Search, logging, and observability
How Inbound Integrations Work
Create a new alert source and choose the relevant provider.
Generate and copy the webhook endpoint and authentication token.
Configure your monitoring tool to send webhook events to this endpoint.
Incoming alerts are validated against the provider schema and handled automatically.
Each integration includes detailed setup steps, payload format references, and troubleshooting tips to ensure a smooth configuration process.
Integration Types
Webhook
Accept HTTP POST requests from monitoring and alerting tools (most widely used)
Convert incoming alert emails into structured incidents
API
Trigger alerts programmatically through the REST API
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