Quickstart Guide
Set up ITOC360 in 15 minutes. Connect your inbound integration tool, configure on-call notifications, create an escalation policy, and validate your first incident end to end.
What you will have after this guide: a verified notification channel, a team with an on-call schedule, a connected inbound integration, an active escalation policy, and a confirmed incident notification.
Create your account
There are two ways to get started with ITOC360:
Invited by a teammate If you received an invitation email from an existing ITOC360 user, click the invitation link, complete your registration, and accept the invite. You will be added to their organization automatically.
New organization If you are setting up a new tenant, go to https://itoc360.app register with your work email, and complete the onboarding steps including payment. Your organization will be created and ready to configure.
After registration, confirm your email address to activate your account.
Invite your team members
Open Management > Organization and invite teammates by email.
Admin
Full access to configuration, billing, and member management
Member
Manages schedules and responds to incidents
Viewer
Read-only access to dashboards and incident history
Invited users receive an email to complete their own registration. Each member should verify their notification channels (Step 3) before going on-call.
Confirm notification channels
Each on-call engineer must add and verify at least one notification channel before they can receive alerts.
Go to Management > Channels and click Create Channel.
Select the channel type: voice call, SMS, or email.
Enter your contact details and complete verification:
SMS / Voice: enter the OTP sent to your phone.
Email: click the confirmation link in your inbox.
Repeat for each channel you want active. Each engineer configures their own channel preferences.
Unverified channels cannot be used in escalation policies. Complete verification before moving to the next steps.
Create your first team
Go to Management > Teams and click Create Team.
Give your team a name (for example, "DevOps Team").
Add members to the team.
Set up an on-call schedule
A schedule defines who is on-call and when. Escalation policies can reference a schedule directly to determine who to notify.
Go to Management > Schedules and click Create Schedule.
Highlight the date and time range on the calendar.
Assign users to the selected time range.
Connect an inbound integration
A Source is the connection point between your inbound integration and ITOC360.
Go to Management > Sources and click Create Source.
Give the source a name and select your inbound integration from the provider list.
Copy the generated webhook URL or integration token.
Paste it into your inbound integration's alert notification settings.
ITOC360 will receive alerts as soon as your inbound integration fires one to that endpoint.
Supported inbound integrations
Grafana, Zabbix, Prometheus Alertmanager, Datadog, and any tool that supports outbound HTTP webhooks. Use the Custom Webhook option for integrations not listed.
Create an escalation policy
An escalation policy connects your Source to your on-call team and defines what happens when an alert is not acknowledged.
Go to Management > Escalations and click Create Escalation.
Select the Source you created in Step 6.
Add a rule using the Visual Builder:
Set the notification target: select a user, a team, or a schedule.
Set the timeout: how long ITOC360 waits before escalating to the next level.
Add additional escalation levels if needed.
Save the policy.
An alert that reaches a level with no available on-call engineer will escalate to the next level immediately. Make sure at least one level always has coverage.
Trigger a test alert from your inbound integration
Send a test alert from your inbound integration using the webhook URL or integration token configured in Step 6.
Open Monitoring > Alerts — the alert should appear within a few seconds.
If the alert matches an active escalation policy, ITOC360 automatically creates an incident.
Open Monitoring > Incidents and confirm the incident was created.
No incident created? The alert may not have matched any escalation policy. Verify that the Source selected in your escalation policy matches the Source that received the alert.
Validate incident notifications
Confirm that notifications were delivered correctly.
Check the notification channels you configured in Step 3.
Open the incident in ITOC360 and review the Activity Log — it shows every notification sent, the channel used, and the delivery status.
Notifications not arriving? Check the following:
Channel verification status in Management > Channels
Escalation policy assignment in Management > Escalations
Alert routing rules on the Source detail page
If the activity log shows the notification was sent and you received it, your on-call setup is working correctly.
🎉 You are ready!
Your first on-call rotation is fully configured. From here you can:
Last updated
Was this helpful?