Quickstart Guide

Welcome to ITOC360! This guide will help you set up your environment and handle your first incident in minutes.

Follow these 5 steps to go from "zero" to a fully functional on-call rotation.

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Step 1: Define How You Want to Be Notified

Before the system can alert you, it needs to know your contact details.

1. Go to Management > Channels.

2. Click Create Channel.

3. Add your Phone Number (for Voice/SMS) and E-mail.

4. Important: Verify your channels using the OTP code sent to your phone or the link sent to your email.

Read more about Channels ->

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Step 2: Create Your First Team

Group your responders together. Even if you are the only user right now, creating a team is essential for management.

1. Go to Management > Teams.

2. Click Create Team.

3. Name it (e.g., "DevOps Team") and click Create.

4. Open the team details, go to Members, and add yourself to the list.

Read more about Teams ->

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Step 3: Set Up an On-Call Schedule

Now, let's define when you are available to receive alerts.

1. Go to Management > Schedules.

2. Click Create Schedule.

3. On the calendar, highlight the date/time range you want to configure.

4. Select the Team you created in Step 2.

5. You should now see your name spanning across the calendar view.

Read more about Schedules ->

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Step 4: Connect Your Monitoring Tool

It’s time to bring data into the system.

1. Go to Management > Sources.

2. Click Create Source.

3. Give it a name (e.g., "Test Zabbix") and select a Provider.

4. Copy the generated Integration Token.

5. Configure your external tool (Zabbix, Grafana, etc.) to send alerts.

Read more about Sources ->

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Step 5: Route the Alerts (Escalation Policy)

Finally, connect the data (Source) to the person (Schedule).

1. Go to Management > Escalations.

2. Click Create Escalation.

3. Select the Source you created in Step 4.

4. Add a simple Rule (e.g., Visual Builder -> Source exists).

5. Go to the Levels tab and click Create Level.

6. For Level 1, assign the Schedule you created in Step 3.

Read more about Escalations ->

🎉 You Are Ready!

Congratulations! You have completed the loop.

Test it now: Trigger a test alert from your monitoring tool (or manually send a payload to the Webhook). Within seconds, you should:

1. See the alert appear in the Monitoring > Alerts dashboard.

2. See an active entry in the Monitoring > Incidents page.

3. Receive a phone call, SMS, or Email based on your Channel settings.