Schedules

Schedules are the time-based engines of ITOC360. They determine strictly who is on-call at what specific time.

While a Team groups your responders together, the Schedule defines the rotation logic (e.g., "User A is on duty this week, User B is on duty next week"). When an incident occurs, ITOC360 checks the active Schedule to find the current on-call person and notifies them via their defined Channels.

Creating a New Schedule

To set up an on-call schedule for your team:

1. Navigate to Management > Schedules.

2. Click the Create Schedule button.

3. Name: Give the schedule a clear name (e.g., "DBA - Primary On-Call").

4. Description: Add context about what this schedule covers.

5. Time Zone: Select the operational time zone.

   • Critical: All shift start/end times will be calculated based on this setting.

6. Active: Enable this to make the schedule eligible for alert routing. Disable it to keep the schedule as a draft or temporarily stop notifications.

7. Click Create to finish.

Managing a Schedule

After you create a schedule, you can assign who is on-call for a specific time range.

1. Navigate to Management > Schedules.

2. Find the schedule you created and click it.

3. On the calendar, highlight the date/time range you want to configure.

4. In the modal that opens, select the users for this schedule.

5. Select which of their Channels will be included for this schedule.

6. Click Save to apply the assignment.