Sources

Sources are the ingestion points for your monitoring data. They act as the bridge between your external monitoring tools (like Zabbix, Grafana, or New Relic) and ITOC360.

By creating a Source, you generate a unique endpoint (Webhook) that allows ITOC360 to receive, parse, and route alerts from your infrastructure.

Creating a New Source

To start receiving alerts, you must first configure a source:

1. Navigate to Management > Sources.

2. Click the Create Source button.

3. Name: Enter a descriptive name for this source (e.g., "Production Zabbix Server").

4. Provider: Select the integration type from the dropdown menu.

   • Supported Providers include: Zabbix, Grafana, Manage Engine, New Relic, Prometheus, PRTG, Solarwinds, and an expanding library of 100+ integrations.

Configuring the Alert Display

Once a provider is selected, ITOC360 presents the Alert Display Builder. This powerful tool allows you to map the incoming data fields from your monitoring tool to the alert format displayed in ITOC360.

• Customize Fields: You can select specific fields (e.g., Hostname, Severity, Error Message) available from the provider's payload.

• Preview: Configure how the alert title and description will appear to your on-call engineers. This ensures that the most critical information is visible at a glance without needing to parse raw JSON.

Source Settings

Before finalizing, you can configure the lifecycle and status of the source:

• Expires At (Optional): If this source is temporary (e.g., for a specific POC, migration project, or penetration test), you can set an expiration date. The source will automatically stop accepting alerts after this date.

• Active: Toggle this ON to enable the source immediately. If switched OFF, the source is created but will reject any incoming data (useful for maintenance modes).

Click Create to finish the setup.

Retrieving the Webhook Token

After creating the source, you need to connect your external tool to ITOC360.

1. On the Sources page, click on the name of the source you just created.

2. Locate the Token section.

3. Copy this Token.

4. Paste this into the notification/webhook configuration settings of your external monitoring tool (e.g., paste it into the Zabbix Media Type script or Grafana Notification Channel).

Security Tip: Treat your Webhook Token like a password. Anyone with this token can send alerts to your system.