Alerts

The Alerts page is the central operational dashboard of ITOC360. It provides a real-time, unified view of all incidents flowing into the system from your various monitoring tools.

This screen is designed for high observability, allowing your team to quickly identify, prioritize, and respond to critical issues across your infrastructure.

The Alert List

The main dashboard displays a grid of all active and historical alerts. Here is a breakdown of the information provided in each column:

• Provider: Indicates the technology ecosystem the alert originated from (e.g., Zabbix, Grafana). This helps in quickly identifying the layer of the stack affected.

• Source: The specific user-defined integration name (configured in the Sources section). This tells you exactly which server group, region, or environment sent the alert (e.g., "Prod-DB-Cluster-01").

• Alert: The core message or title of the incident. This text is typically parsed from the monitoring payload to show the most relevant error description.

• Severity: A visual indicator of urgency (e.g., Critical, Warning, Info). Use this to prioritize which fires to put out first.

• Status: The current lifecycle state of the alert (e.g., Firing, Acknowledged, Resolved). This status updates in real-time as the system processes the event or as engineers take action.

• Created At: The exact timestamp when the alert was received by ITOC360.

Working with Alerts

1. Triage & Prioritization: Use the Severity column to sort the grid. High-severity incidents (like "Disaster" or "Critical") are typically highlighted to grab immediate attention.

2. Alert Details: Clicking on any row in the list will open the Alert Detail View.

3. Filtering: You can filter the list by Status to focus only on "Active" issues, removing the noise of resolved incidents from your immediate view.