StatusCake Integration

StatusCake is an uptime and performance monitoring tool that tracks whether your websites, APIs, and servers are reachable. When a monitored endpoint goes down or comes back up, StatusCake can notify any webhook URL you configure — including ITOC360.

This integration connects StatusCake to itoc360 through a Contact Group. Every time a test fails or recovers, ITOC360 receives the alert automatically and creates or resolves the corresponding incident.

How It Works

StatusCake sends an HTTP POST request with form-encoded data to your ITOC360 webhook URL whenever a test changes state. The Status field in the payload tells ITOC360 whether the endpoint is DOWN (open an incident) or UP (resolve it). The combination of test name and URL is used to match open and resolved incidents together.

Prerequisites

• A StatusCake account

• Your ITOC360 webhook URL, generated when you create the integration

In ITOC360

Go to Sources, click Create Source , and select StatusCake from the list. Copy the webhook URL that appears — you'll need it in the next step.

In StatusCake

Step 1 — Create a Contact Group

In the left sidebar, go to Alerting → Contact Groups, then click New Contact Group.

Fill in the form as follows:

• Group Name — give it a recognizable name, like itoc360

• Enable Repeat Alert — leave this disabled (the toggle should show "Disabled")

• Webhook URL — paste your ITOC360 webhook URL here

• Webhook Request Method — select POST

You can ignore the Email and SMS fields.

Click Save Contact Group.

Step 2 — Create an Uptime Test

In the left sidebar, go to Monitoring → Uptime, then click New Uptime Test on the right side of the page.

Fill in the test details:

• URL — the endpoint you want to monitor (e.g. https://yourapp.com)

• Test Name — a descriptive name for the test

• Who to Alert (Contact Groups) — select the Contact Group you created in Step 1 (e.g. ITOC360)

• Check Rate — choose how often StatusCake should check the endpoint; 15 MIN is a reasonable default for most use cases

Scroll down and click Create Test.

Alert Behavior

Status	itoc360 Action
DOWN	Opens a new incident
UP	Resolves the existing incident

StatusCake identifies which test triggered the webhook using the test name and monitored URL — ITOC360 uses these together as the incident fingerprint, so open and resolved events are always matched correctly.

Notes

• StatusCake sends webhook payloads as application/x-www-form-urlencoded, not JSON. itoc360 handles this automatically.

• If you want to monitor multiple endpoints, create a separate Uptime Test for each one and assign the same Contact Group to all of them.

• The Enable Repeat Alert option in the Contact Group should stay disabled to avoid duplicate incidents in ITOC360 for the same outage.