Statuspage.io Integration
Atlassian Statuspage is a communication tool that lets teams publish real-time service health information to their users. It supports outbound webhook notifications whenever an incident is created, updated, or resolved — and whenever a component's operational status changes. This integration pipes those events directly into ITOC360 so your on-call team stays in the loop without having to monitor a separate status page.
In Statuspage.io
The webhook subscription lives under your page's Subscribers section. Navigate there from the left sidebar, then switch to the Webhook tab.
Click the Options button in the top right and select Add subscriber. In the modal that appears, make sure the subscriber type is set to Webhook, then paste your ITOC360 webhook URL into the Endpoint URL field.
Your endpoint URL follows this format:
Hit Add subscriber to save. Statuspage will immediately begin sending webhook payloads to that URL whenever activity occurs on your page.
Triggering an incident
To verify the integration is working, head to Incidents in the left sidebar and click Create incident. Give it a name, select at least one affected component, check Send notifications, and hit Create.
Statuspage sends a webhook for each status transition — so you will see a payload when the incident is created as investigating, and another when you move it through identified, monitoring, or resolved.
Updating a component status
Component-level status changes also trigger webhooks independently of incidents. Go to Components in the sidebar, find the component you want to update, and click Edit next to it.
On the edit screen, open the Status dropdown. You can set the component to any of the available states — Operational, Degraded performance, Partial outage, Major outage, or Under maintenance.
Changing the status and saving fires a component_update webhook event. Setting it back to Operational will trigger a resolve event in ITOC360.
In ITOC360
Go to Sources, click Create Source, and select Statuspage.io from the list. Copy the webhook URL shown on the source detail page and use it as the endpoint when adding your subscriber in Statuspage, as described above.
ITOC360 handles both event types automatically. Incident events are resolved when the incident status reaches resolved. Component events are resolved when the component returns to operational. The priority level is derived from the incident's impact field — none maps to Low, minor to Medium, major to High, and critical to Critical. Component status changes without an associated incident default to Medium priority.
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