Instana Integration
IBM Instana
IBM Instana is a fully automated observability platform built for cloud-native environments. It continuously monitors applications, infrastructure, and services in real time, surfacing issues before they affect users. This integration lets Instana push its alerts directly into ITOC360 via a generic webhook, so your on-call team gets notified through a single pane of glass regardless of where the issue originated.
In Instana
Creating an alert channel
Navigate to Settings from the left sidebar, then open Global settings and go to Events & alerts → Alert channels. Click Add alert channel in the top right corner.
In the dialog that appears, select Generic webhook from the list of unidirectional channel types and click Add alert channel.
Give the channel a name, paste your ITOC360 webhook URL into the Webhook URLs field, and click Test channel to verify the connection. You should see a confirmation that the test alert was delivered successfully.
Your webhook URL follows this format:
Click Create to save the channel.
Creating a Smart Alert
With the alert channel in place, head to Events in the left sidebar and switch to the Smart Alerts tab. Click Create Smart Alert.
In the trigger section, select Erroneous calls as the blueprint. This instructs Instana to fire an alert whenever the error rate on your monitored services exceeds the threshold you define.
On the scope step, leave the defaults as they are — alerts will be scoped per application perspective across inbound calls.
On the threshold step, check Warning and set the value to your desired error rate percentage. Any value above zero will cause Instana to fire as soon as errors appear, which is useful for testing the integration.
Scroll down to the Alert channels section and click Select alert channels. Find the channel you created earlier, check it, and confirm the selection.
Click Create to save the Smart Alert. It will immediately appear in the Smart Alerts list with its triggering condition and enabled state.
In ITOC360
Go to Sources, click Create Source, and select Instana from the list. Copy the webhook URL shown on the source detail page and use it as the Webhook URL when configuring your alert channel in Instana, as described above.
itoc360 handles all Instana event types automatically. Issues and incidents trigger an alert when their state is OPEN and resolve it when the state reaches CLOSED. Presence events resolve when the entity comes back online. The severity field maps directly to priority — a severity of 5 (Warning) becomes Medium, while 10 (Critical) becomes Critical. Events that carry no severity, such as change events, default to Medium priority.
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