Welcome to ITOC360

Never miss a critical alert again.

ITOC360 is an incident management and on-call platform for DevOps, SRE, and IT operations teams. It receives alerts from your inbound integrations, applies escalation logic, and notifies the right on-call engineer through their preferred channel — so critical issues are never missed.

How ITOC360 works

Ingest

Alerts arrive from your inbound integrations via webhook-based Sources. ITOC360 supports Zabbix, Grafana, Prometheus, New Relic, PRTG, SolarWinds, ManageEngine, and 50+ additional integrations.

Route

Escalation Policies evaluate incoming alerts by severity and route them to the right team using Visual, JSON, or AI-assisted rule builders.

Notify

On-call engineers are notified through their configured channels. Each engineer chooses their own contact preference: voice call, SMS, or email.

Resolve

Engineers acknowledge and resolve incidents from the ITOC360 dashboard or directly from their notification. Every action is recorded in a full activity log.

Core capabilities

Multi-channel notifications

Engineers configure their own notification preferences. Voice, SMS, and email channels are verified independently before they can be used in escalation policies. Critical alerts reach on-call engineers even when they are away from their screens.

On-call scheduling

Build on-call rotations with daily and weekly recurrence, multi-user coverage, and shift swap capabilities. Schedules connect directly into escalation policies so the right person is always reachable.

Escalation policies

Define exactly what happens when an alert goes unacknowledged. Set a timeout, then escalate to a backup engineer, a different team, or a manager. Each source can have its own dedicated policy with multiple levels. Notification targets at each level can be a user, a team, or a schedule.

Inbound integrations

ITOC360 connects to any tool that supports outbound webhooks. The Alert Display Builder maps JSON fields from incoming payloads to alert fields without writing code — so on-call engineers see the right context immediately.

Incident management

Alerts that match an active escalation policy are promoted to incidents automatically. Each incident has a tracked lifecycle: open, acknowledged, and resolved. AI-assisted features support alert grouping, root cause analysis, and automated post-mortem creation.