> For the complete documentation index, see [llms.txt](https://docs.itoc360.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itoc360.com/communication-and-shift-management.md).

# Communication & Shift Management

- [Channels](https://docs.itoc360.com/communication-and-shift-management/channels.md): Channels are the contact methods ITOC360 uses to notify you when an incident occurs or an alert is triggered.
- [Teams](https://docs.itoc360.com/communication-and-shift-management/teams.md): In ITOC360, Teams are logical groups of users responsible for specific services, applications, or infrastructure components (e.g., "DevOps Team", "Database Admins", "Backend Support").
- [Schedules](https://docs.itoc360.com/communication-and-shift-management/schedules.md): Schedules are the time-based engines of ITOC360. They determine strictly who is on-call at what specific time.


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