SignalFx

Splunk Observability Cloud (formerly SignalFx) is a real-time infrastructure monitoring and alerting platform designed for cloud-native environments. It uses detectors to evaluate metrics against defined conditions and can notify external systems via webhook whenever an alert fires or clears — making it straightforward to route those alerts into ITOC360.

In ITOC360

Go to Sources, click Create Source, and select SignalFx from the list. Once the source is created, copy the webhook URL and token from the source detail page — you will need these when configuring your detector.

In Splunk Observability Cloud

Step 1 — Create a Detector

In the left sidebar, click Alerts, then select Detectors. Click Create detector in the top right corner and select Custom detector from the dropdown.

In the Alert signal step, enter the metric you want to monitor in the signal field. Use the Add filter button to narrow the signal down to a specific host, datacenter, or dimension — this keeps each alert tied to a single incident and makes resolution tracking reliable.

Work through the remaining steps — set your alert condition, configure alert settings, and customize the alert message as needed. When you reach the Alert notifications step, click Add recipient, select Webhook from the dropdown, and then click Custom....

Step 2 — Configure the Webhook

In the Webhook Notification modal that appears, paste your ITOC360 webhook URL into the URL field, appending your source token as a query parameter:

https://<your-url>?token=<your-token>

Leave the Shared secret field empty. Click Update to save the webhook.

Click Proceed To Alert Activation, give your detector a name, and click Activate. The detector will immediately begin monitoring the signal and send notifications to ITOC360 whenever the alert condition is met or cleared.

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Notes

• Splunk Observability Cloud sends a separate notification for each unique dimension combination that matches your signal. If you want a single alert per detector, use the Add filter option to target a specific host or instance.

• Alerts are automatically resolved in ITOC360 when the detector sends a notification with statusExtended set to ok, manually resolved, or stopped.

• The Shared secret field in SignalFx is used for HMAC-SHA1 request signing and is separate from your itoc360 source token. You do not need to fill it in for ITOC360 to work.