# ITOC360 Documentation ## Documentation - [Welcome to ITOC360](https://docs.itoc360.com/getting-started/readme.md): Never miss a critical alert again. - [Quickstart Guide](https://docs.itoc360.com/getting-started/quickstart.md): Set up ITOC360 in 15 minutes. Connect your inbound integration tool, configure on-call notifications, create an escalation policy, and validate your first incident end to end. - [Channels](https://docs.itoc360.com/communication-and-shift-management/channels.md): Channels are the contact methods ITOC360 uses to notify you when an incident occurs or an alert is triggered. - [Teams](https://docs.itoc360.com/communication-and-shift-management/teams.md): In ITOC360, Teams are logical groups of users responsible for specific services, applications, or infrastructure components (e.g., "DevOps Team", "Database Admins", "Backend Support"). - [Schedules](https://docs.itoc360.com/communication-and-shift-management/schedules.md): Schedules are the time-based engines of ITOC360. They determine strictly who is on-call at what specific time. - [Escalations](https://docs.itoc360.com/on-call-management-and-escalations/escalations.md): Escalations are the decision engines of ITOC360. While "Sources" bring the data in, Escalations decide what to do with it. - [Escalation Grouping](https://docs.itoc360.com/on-call-management-and-escalations/escalations/escalation-grouping.md) - [Sources](https://docs.itoc360.com/incidents-and-alerts/sources.md): Sources are the ingestion points for your monitoring data. They act as the bridge between your external monitoring tools (like Zabbix, Grafana, or New Relic) and ITOC360. - [Alerts](https://docs.itoc360.com/incidents-and-alerts/alerts.md): The Alerts page is the central operational dashboard of ITOC360. It provides a real-time, unified view of all incidents flowing into the system from your various monitoring tools. - [Incidents](https://docs.itoc360.com/incidents-and-alerts/incidents.md): While the Alerts page displays the incoming signals from your monitoring tools, the Incidents page tracks the execution of the response. - [Acknowledge System](https://docs.itoc360.com/incidents-and-alerts/incidents/acknowledge-system.md): The Acknowledge action is the signal that tells ITOC360: "I have seen this issue and I am working on it." - [Maintenances](https://docs.itoc360.com/incidents-and-alerts/maintenances.md) - [Silences](https://docs.itoc360.com/incidents-and-alerts/silences.md) - [Inbound Integrations](https://docs.itoc360.com/integrations/inbound-integrations.md) - [Infrastructure Monitoring](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring.md) - [Checkmk Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/checkmk-integration.md) - [Instana Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/instana-integration.md) - [Manage Engine OpManager Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/manage-engine-opmanager-integration.md) - [Netdata Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/netdata-integration.md) - [PRTG Network Monitor Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/prtg-network-monitor-integration.md) - [Salesforce Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/salesforce-integration.md) - [SolarWinds Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/solarwinds-integration.md) - [Zabbix Integration](https://docs.itoc360.com/integrations/inbound-integrations/infrastructure-monitoring/zabbix-integration.md) - [Observability and APM](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm.md) - [AppDynamics Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/appdynamics-integration.md) - [Cortex Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/cortex-integration.md) - [Datadog Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/datadog-integration.md) - [Dynatrace Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/dynatrace-integration.md) - [Elastic Integrations](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/elastic-integrations.md) - [Grafana Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/grafana-integration.md) - [New Relic Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/new-relic-integration.md) - [Prometheus Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/prometheus-integration.md) - [SignalFx Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/signalfx-integration.md) - [SigNoz Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/signoz-integration.md) - [Site24x7 Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/site24x7-integration.md) - [VictoriaMetrics Integration](https://docs.itoc360.com/integrations/inbound-integrations/observability-and-apm/victoriametrics-integration.md) - [Cloud Monitoring](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring.md) - [Alibaba CloudMonitor Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/alibaba-cloudmonitor-integration.md) - [Azure Activity Logs Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/azure-activity-logs-integration.md) - [Azure Cost Budget Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/azure-cost-budget-integration.md) - [Azure Log Alerts Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/azure-log-alerts-integration.md) - [Azure Metric Alerts Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/azure-metric-alerts-integration.md) - [Azure Service Health Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/azure-service-health-integration.md) - [AWS Budget Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/aws-budget-integration.md) - [AWS Cloudwatch Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/aws-cloudwatch-integration.md) - [Google Cloud Monitor Integration](https://docs.itoc360.com/integrations/inbound-integrations/cloud-monitoring/google-cloud-monitor-integration.md) - [Log Management](https://docs.itoc360.com/integrations/inbound-integrations/log-management.md) - [Graylog Integration](https://docs.itoc360.com/integrations/inbound-integrations/log-management/graylog-integration.md) - [InfluxDB Integration](https://docs.itoc360.com/integrations/inbound-integrations/log-management/influxdb-integration.md) - [Mimir Integration](https://docs.itoc360.com/integrations/inbound-integrations/log-management/mimir-integration.md) - [Loki Integration](https://docs.itoc360.com/integrations/inbound-integrations/log-management/loki-integration.md) - [Splunk Integration](https://docs.itoc360.com/integrations/inbound-integrations/log-management/splunk-integration.md) - [Sumo Logic Integration](https://docs.itoc360.com/integrations/inbound-integrations/log-management/sumo-logic-integration.md) - [Security](https://docs.itoc360.com/integrations/inbound-integrations/security.md) - [CrowdStrike Integration](https://docs.itoc360.com/integrations/inbound-integrations/security/crowdstrike-integration.md) - [Azure Sentinel Integration](https://docs.itoc360.com/integrations/inbound-integrations/security/azure-sentinel-integration.md) - [AWS GuardDuty Integration](https://docs.itoc360.com/integrations/inbound-integrations/security/aws-guardduty-integration.md) - [Google Security Command Center(SCC) Integration](https://docs.itoc360.com/integrations/inbound-integrations/security/google-security-command-center-scc-integration.md) - [DevOps and CI/CD](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd.md) - [ArgoCD Integration](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd/argocd-integration.md) - [Azure DevOps Integration](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd/azure-devops-integration.md) - [GitHub Integration](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd/github-integration.md) - [GitLab Integration](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd/gitlab-integration.md) - [Jenkins Integration](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd/jenkins-integration.md) - [Terraform Cloud/Terraform Enterprise Integration](https://docs.itoc360.com/integrations/inbound-integrations/devops-and-ci-cd/terraform-cloud-terraform-enterprise-integration.md) - [Error Tracking and Uptime](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime.md) - [Pingdom Integration](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime/pingdom-integration.md) - [Postman Monitors Integration](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime/postman-monitors-integration.md) - [Rollbar Integration](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime/rollbar-integration.md) - [Sentry Integration](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime/sentry-integration.md) - [StatusCake Integration](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime/statuscake-integration.md) - [Statuspage.io Integration](https://docs.itoc360.com/integrations/inbound-integrations/error-tracking-and-uptime/statuspage.io-integration.md) - [Workflow and Automation](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation.md) - [Jira Inbound Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/jira-inbound-integration.md) - [Linear Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/linear-integration.md) - [MongoDB Atlas Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/mongodb-atlas-integration.md) - [n8n Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/n8n-integration.md) - [Twilio Alerts Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/twilio-alerts-integration.md) - [Twilio Errors Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/twilio-errors-integration.md) - [Zapier Integration](https://docs.itoc360.com/integrations/inbound-integrations/workflow-and-automation/zapier-integration.md) - [Getting started with the ITOC360 mobile app](https://docs.itoc360.com/mobile-applications/getting-started-with-the-itoc360-mobile-app.md) - [Organization Settings](https://docs.itoc360.com/users-and-access-management/organization-settings.md): The Organization dashboard is the administrative hub of your ITOC360 workspace. Here, you can manage your company profile, onboard new team members, verify domains, and track your subscription usage. - [Two-factor authentication / MFA](https://docs.itoc360.com/users-and-access-management/two-factor-authentication-mfa.md): Securing your ITOC360 account is critical to preventing unauthorized access to your monitoring and incident management workflows. - [Contacting Support](https://docs.itoc360.com/help-and-support/contacting-support.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.itoc360.com/getting-started/readme.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.