# Workflow and Automation

This category covers workflow automation platforms, project management tools, and communication services. These integrations allow alerts to reach ITOC360 from business applications and automation pipelines — extending on-call coverage beyond traditional infrastructure monitoring.

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### Integrations in this category

| Integration       | What it monitors or triggers                             | Alert delivery |
| ----------------- | -------------------------------------------------------- | -------------- |
| **Zapier**        | Automated workflow triggers from 5,000+ connected apps   | Webhook        |
| **n8n**           | Self-hosted workflow automation events and failures      | Webhook        |
| **Jira**          | Issue creation, status transitions, priority escalations | Webhook        |
| **Twilio**        | Programmable communications errors and alert events      | Webhook        |
| **MongoDB Atlas** | Database performance, replica set health, cluster alerts | Webhook        |
| **Salesforce**    | CRM workflow failures, critical record events            | Webhook        |

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### How it works

Workflow and automation platforms generate events when business processes fail, data conditions are met, or integrations break. These events are forwarded to ITOC360 via webhook, where they are matched against escalation policies and routed to the on-call engineer. This allows teams to extend incident management beyond infrastructure — covering business-critical applications and automated pipelines.

{% hint style="info" %}
ITOC360 generates a unique webhook URL per Source. Go to **Management > Sources**, create a Source, and paste the webhook URL into your automation platform's outbound webhook or action settings.
{% endhint %}

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### Get started