Workflow and Automation

This category covers workflow automation platforms, project management tools, and communication services. These integrations allow alerts to reach ITOC360 from business applications and automation pipelines — extending on-call coverage beyond traditional infrastructure monitoring.

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Integrations in this category

Integration	What it monitors or triggers	Alert delivery
Zapier	Automated workflow triggers from 5,000+ connected apps	Webhook
n8n	Self-hosted workflow automation events and failures	Webhook
Jira	Issue creation, status transitions, priority escalations	Webhook
Twilio	Programmable communications errors and alert events	Webhook
MongoDB Atlas	Database performance, replica set health, cluster alerts	Webhook
Salesforce	CRM workflow failures, critical record events	Webhook

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How it works

Workflow and automation platforms generate events when business processes fail, data conditions are met, or integrations break. These events are forwarded to ITOC360 via webhook, where they are matched against escalation policies and routed to the on-call engineer. This allows teams to extend incident management beyond infrastructure — covering business-critical applications and automated pipelines.

ITOC360 generates a unique webhook URL per Source. Go to Management > Sources, create a Source, and paste the webhook URL into your automation platform's outbound webhook or action settings.

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