Observability and APM

This category covers observability platforms and application performance monitoring tools. These tools collect metrics, traces, and logs across your application stack and send alert notifications to I

Integrations in this category

Integration	What it monitors	Alert delivery
Grafana	Metrics, logs, traces across any data source	Webhook
Prometheus	Time-series metrics, service health	Webhook (Alertmanager)
Datadog	Infrastructure, APM, logs, synthetics	Webhook
New Relic	Application performance, infrastructure, browser	Webhook
Dynatrace	Full-stack observability, AI-powered anomaly detection	Webhook
AppDynamics	Application performance, business transaction monitoring	Webhook
SignalFX	Real-time infrastructure and application metrics	Webhook
SigNoz	Distributed tracing, metrics, and logs (open source)	Webhook
Elastic	Logs, metrics, APM, and SIEM alerts	Webhook
Site24x7	Servers, applications, websites, cloud resources	Webhook
Cortex	Multi-tenant Prometheus metrics at scale	Webhook

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How it works

Observability and APM tools continuously evaluate metrics and trace data against alert rules. When a rule fires — an error rate crosses a threshold, a service latency degrades, or an anomaly is detected — the tool sends an alert to your ITOC360 Source webhook URL. ITOC360 maps the incoming payload fields to alert properties, matches the alert against your escalation policies, and routes the incident to the correct on-call engineer.

ITOC360 generates a unique webhook URL per Source. Go to Management > Sources, create a Source, and copy the webhook URL or token to paste into your tool's alerting configuration.

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