# Observability and APM

This category covers observability platforms and application performance monitoring tools. These tools collect metrics, traces, and logs across your application stack and send alert notifications to I

### Integrations in this category

| Integration     | What it monitors                                         | Alert delivery         |
| --------------- | -------------------------------------------------------- | ---------------------- |
| **Grafana**     | Metrics, logs, traces across any data source             | Webhook                |
| **Prometheus**  | Time-series metrics, service health                      | Webhook (Alertmanager) |
| **Datadog**     | Infrastructure, APM, logs, synthetics                    | Webhook                |
| **New Relic**   | Application performance, infrastructure, browser         | Webhook                |
| **Dynatrace**   | Full-stack observability, AI-powered anomaly detection   | Webhook                |
| **AppDynamics** | Application performance, business transaction monitoring | Webhook                |
| **SignalFX**    | Real-time infrastructure and application metrics         | Webhook                |
| **SigNoz**      | Distributed tracing, metrics, and logs (open source)     | Webhook                |
| **Elastic**     | Logs, metrics, APM, and SIEM alerts                      | Webhook                |
| **Site24x7**    | Servers, applications, websites, cloud resources         | Webhook                |
| **Cortex**      | Multi-tenant Prometheus metrics at scale                 | Webhook                |

***

### How it works

Observability and APM tools continuously evaluate metrics and trace data against alert rules. When a rule fires — an error rate crosses a threshold, a service latency degrades, or an anomaly is detected — the tool sends an alert to your ITOC360 Source webhook URL. ITOC360 maps the incoming payload fields to alert properties, matches the alert against your escalation policies, and routes the incident to the correct on-call engineer.

{% hint style="info" %}
ITOC360 generates a unique webhook URL per Source. Go to **Management > Sources**, create a Source, and copy the webhook URL or token to paste into your tool's alerting configuration.
{% endhint %}

***

### Get started