# StatusCake Integration

StatusCake is an uptime and performance monitoring tool that tracks whether your websites, APIs, and servers are reachable. When a monitored endpoint goes down or comes back up, StatusCake can notify any webhook URL you configure — including ITOC360.

This integration connects StatusCake to itoc360 through a Contact Group. Every time a test fails or recovers, ITOC360 receives the alert automatically and creates or resolves the corresponding incident.

### How It Works

StatusCake sends an HTTP POST request with form-encoded data to your ITOC360 webhook URL whenever a test changes state. The `Status` field in the payload tells ITOC360 whether the endpoint is `DOWN` (open an incident) or `UP` (resolve it). The combination of test name and URL is used to match open and resolved incidents together.

### Prerequisites

* A StatusCake account
* Your ITOC360 webhook URL, generated when you create the integration

### In ITOC360

Go to **Sources**, click **Create Source** , and select **StatusCake** from the list. Copy the webhook URL that appears — you'll need it in the next step.

### In StatusCake

#### Step 1 — Create a Contact Group

In the left sidebar, go to **Alerting → Contact Groups**, then click **New Contact Group**.

Fill in the form as follows:

* **Group Name** — give it a recognizable name, like `itoc360`
* **Enable Repeat Alert** — leave this disabled (the toggle should show "Disabled")
* **Webhook URL** — paste your ITOC360 webhook URL here
* **Webhook Request Method** — select **POST**

You can ignore the Email and SMS fields.

<figure><img src="https://4108595529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FimJRSa33y5Ej6rwXrBeA%2Fuploads%2F4YkQ9sDgdWMdKmc4bMwa%2Fimage.png?alt=media&#x26;token=df857fef-ed11-4312-acb8-65cf65580611" alt=""><figcaption></figcaption></figure>

Click **Save Contact Group**.

#### Step 2 — Create an Uptime Test

In the left sidebar, go to **Monitoring → Uptime**, then click **New Uptime Test** on the right side of the page.

<figure><img src="https://4108595529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FimJRSa33y5Ej6rwXrBeA%2Fuploads%2F4SHWPZb2MbW5BdSDmSgz%2Fimage.png?alt=media&#x26;token=3b20c8d3-257f-4ceb-9ec7-a12ffd6a6351" alt=""><figcaption></figcaption></figure>

Fill in the test details:

* **URL** — the endpoint you want to monitor (e.g. `https://yourapp.com`)
* **Test Name** — a descriptive name for the test
* **Who to Alert (Contact Groups)** — select the Contact Group you created in Step 1 (e.g. `ITOC360`)
* **Check Rate** — choose how often StatusCake should check the endpoint; **15 MIN** is a reasonable default for most use cases

<figure><img src="https://4108595529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FimJRSa33y5Ej6rwXrBeA%2Fuploads%2Fi7uUI8M1PiKmcXWBXizO%2FEkran%20Resmi%202026-03-30%2014.24.59.png?alt=media&#x26;token=c42fb8bd-91c2-49b8-94bc-03a827ca574c" alt=""><figcaption></figcaption></figure>

Scroll down and click **Create Test**.

<figure><img src="https://4108595529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FimJRSa33y5Ej6rwXrBeA%2Fuploads%2F5vUHHvIRgJkSQGC6AnaJ%2Fimage.png?alt=media&#x26;token=bb084fdd-fd1a-4cce-a3ca-9bacfd9a0e59" alt=""><figcaption></figcaption></figure>

### Alert Behavior

| Status | itoc360 Action                 |
| ------ | ------------------------------ |
| `DOWN` | Opens a new incident           |
| `UP`   | Resolves the existing incident |

StatusCake identifies which test triggered the webhook using the test name and monitored URL — ITOC360 uses these together as the incident fingerprint, so open and resolved events are always matched correctly.

### Notes

* StatusCake sends webhook payloads as `application/x-www-form-urlencoded`, not JSON. itoc360 handles this automatically.
* If you want to monitor multiple endpoints, create a separate Uptime Test for each one and assign the same Contact Group to all of them.
* The **Enable Repeat Alert** option in the Contact Group should stay disabled to avoid duplicate incidents in ITOC360 for the same outage.