Zabbix Integration

Zabbix is an enterprise-class open-source monitoring solution for networks, servers, applications, and cloud infrastructure. By importing the ITOC360 Watcher media type into your Zabbix instance, you can automatically forward problem and recovery alerts to ITOC360 and trigger your on-call escalation policies in real time.

Provider Configuration & Mapping

ITOC360 uses the status field from the Zabbix payload to determine the alert type.

Zabbix Status	ITOC360 Type
PROBLEM	ALERT
RECOVERY	RESOLVE

Priority is mapped from the Zabbix event severity:

Zabbix Severity	ITOC360 Priority
NOT_CLASSIFIED	LOW
INFORMATION	LOW
WARNING	MEDIUM
AVERAGE	MEDIUM
HIGH	HIGH
DISASTER	CRITICAL

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Setup Instructions

Step 1: Get Your Webhook URL and Token

1. Log in to your ITOC360 platform.

2. Go to Sources → Add Source.

3. Select Zabbix as your provider.

4. Save the configuration and copy the generated Token.

Step 2: Import the ITOC360 Watcher Media Type

1. Download the ITOC360 Watcher media type file: ITOC360_Watcher_7.0.yaml

ITOC360_Watcher_7.0.yaml

4KB

Open

1. In Zabbix, go to Alerts → Media types.

2. Click the Import button in the top right corner.

1. Select the downloaded ITOC360_Watcher_7.0.yaml file and click Import.

1. The media type will be imported and opened automatically. Find the token parameter and replace <PLACE TOKEN>with the token you copied in Step 1.

2. Click Update to save.

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Step 3: Create a User Group

1. Go to Users → User groups.

1. Click Create user group.

2. Set the Group name to ITOC360.

1. Switch to the Host permissions tab.

2. Click Select, choose the host groups you want ITOC360 to receive alerts for, and set permission to Read.

3. Click Update to save.

Step 4: Create a User

1. Go to Users → Users.

1. Click Create user and fill in the form:

   • Username: ITOC360

   • Groups: Add the ITOC360 group you created above.

1. Switch to the Media tab and click Add:

   • Type: ITOC360 Watcher

   • Send to: ITOC360

   • Leave all severity checkboxes enabled.

   • Click Add.

1. Switch to the Permissions tab and set Role to Super admin role.

2. Click Add to save the user.

Step 5: Create a Trigger Action

1. Go to Alerts → Actions → Trigger actions.

1. Click Create action

2. Switch to the Operations tab:

   • Click Add under Operations.

   • Set Send to user groups to ITOC360.

   • Click Add.

1. Switch to the Recovery operations tab and repeat the same configuration.

1. Click Add to save the action.

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Step 6: Verify the Integration

Once a problem is detected in Zabbix, it will automatically be sent to ITOC360 as an alert. When the problem is resolved in Zabbix, the corresponding alert in ITOC360 will be automatically closed.

To test the integration, you can add a host with an unreachable IP address — Zabbix will detect it as down and trigger an alert to ITOC360.