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Rollbar Integration
Overview
Rollbar is an error monitoring and tracking platform that captures exceptions, errors, and log messages from your applications in real time. By configuring a webhook notification channel in Rollbar, you can forward error alerts directly to ITOC360 and trigger your on-call escalation policies the moment a new issue is detected.
Provider Configuration & Mapping
ITOC360 uses the event_name field from the Rollbar webhook payload to determine the alert type.
Rollbar Event
ITOC360 Type
new_item
ALERT
reactivated_item
ALERT
reopened_item
ALERT
occurrence
ALERT
item_velocity
ALERT
exp_repeat_item
ALERT
resolved_item
RESOLVE
Priority is mapped from the level field on the item:
Rollbar Level
ITOC360 Priority
20 (debug)
LOW
30 (warning)
MEDIUM
40 (error)
HIGH
50 (critical)
CRITICAL
Setup Instructions
Step 1: Get Your Webhook URL and Token
Log in to your ITOC360 platform.
Go to Sources → Add Source.
Select Rollbar as your provider.
Save the configuration and copy the generated Token.
Step 2: Open Your Rollbar Project
Log in to your Rollbar account.
From the left sidebar, click Projects and select your project.
Step 3: Configure the Webhook
Inside your project, go to Settings → Notifications.
Under Available Channels, click Webhook.
In the URL field, paste your ITOC360 webhook URL in the following format:
Click Save Settings. The webhook status will change to Enabled.
Step 4: Verify the Rules
Rollbar automatically creates default notification rules when you enable the webhook. Make sure the following rules are active:
New Item → Post to Webhook — triggers when a new error is detected
Item Reactivated → Post to Webhook — triggers when a previously resolved error recurs
Item Resolved → Post to Webhook — triggers when an item is resolved, which automatically closes the alert in ITOC360
You can add, edit, or remove rules from the same Webhook settings page based on your team's alerting preferences.
Step 5: Verify the Integration
Trigger a test error in your application or use Rollbar's Send Test Notification button on the Webhook settings page. The alert should appear in ITOC360 under the source you created.
When the item is resolved in Rollbar, ITOC360 will automatically close the corresponding alert.
