# Incidents & Alerts - [Sources](https://docs.itoc360.com/incidents-and-alerts/sources.md): Sources are the ingestion points for your monitoring data. They act as the bridge between your external monitoring tools (like Zabbix, Grafana, or New Relic) and ITOC360. - [Alerts](https://docs.itoc360.com/incidents-and-alerts/alerts.md): The Alerts page is the central operational dashboard of ITOC360. It provides a real-time, unified view of all incidents flowing into the system from your various monitoring tools. - [Incidents](https://docs.itoc360.com/incidents-and-alerts/incidents.md): While the Alerts page displays the incoming signals from your monitoring tools, the Incidents page tracks the execution of the response. - [Acknowledge System](https://docs.itoc360.com/incidents-and-alerts/incidents/acknowledge-system.md): The Acknowledge action is the signal that tells ITOC360: "I have seen this issue and I am working on it." - [Maintenances](https://docs.itoc360.com/incidents-and-alerts/maintenances.md) - [Silences](https://docs.itoc360.com/incidents-and-alerts/silences.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.itoc360.com/incidents-and-alerts.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.